Delete your Travel Nurse Houses account
You can delete your account yourself in the app, or ask us to do it by email. Here is how, and what happens to your information.
How to delete it
In the app
Open the Travel Nurse Houses app and go to Profile, then Account settings, then Delete account. Type DELETE to confirm.
On the website
Sign in, open your profile, and choose Delete account at the bottom. Type DELETE to confirm.
By email
If you no longer have the app or can’t sign in, email support@travelnursehouses.ca from the address on your account, with the subject “Delete my account”. Our support team will check that the request came from you, delete the account, and confirm by email.
What happens next
Straight away
- Your account is closed and no one can see your profile.
- You are signed out on every device.
- Paid plans are cancelled.
- Your listings come down.
- Requests you sent or received that are still waiting are declined.
After 30 days, we erase
- Your name, photo and profile
- Your phone number and email address
- Documents and files you uploaded, including ID and verification documents
- Your listings and their photos
- How you sign in, including Google and Apple
- Saved homes, searches and preferences
What we keep
- Messages and reviews you wrote stay for the people you wrote them to, shown as from a “Former member”.
- Booking, invoice and payment records are kept for 6 years, because Canadian tax law requires it.
If you change your mind
Sign in within 30 days and we will keep your account. Your listings stay paused until you publish them again. After 30 days the account can’t be brought back.
When it has to wait
We can’t delete an account while a stay is booked or under way, while money for a stay is still owed, or while you are the only owner of an agency that has other members. The app tells you what is in the way, so you can sort it out first.
More about how we handle your information is in our Privacy Policy.